Customer is king. We all know that. For a business to survive, the customer has to be in its favor. So also, loyal customers are considered to be the greatest assets that a business can ever possess. The basic idea behind the invasion of CRM techniques into today’s business scenario is to build customers, nurture them and employ methods to retain them for as long as possible as loyal and returning clients.
Why CRM? CRM reduces marketing and customCRM reduces marketing and customer service expenses by building up on the existing customer base, and concentrates on attracting new customers. As is evident from the title, CRM places complete focus on the customer and designs the business system as a combination of sales, marketing and customer service.
Why Infocognize? The expert programmers at Infocognize are capable of providing your company with customized CRM solutions for a broad range of requirements for your company. Be it
- Call Center solutions
- Self service enabled portal
- Live Chat solutions
- Email marketing
- Mobile CRM
- Social Networks-based CRM
- Search Engine Marketing or
- Automated CRM solutions
Infocognize recognizes your needs to the minutest of details and provides you an outline of what it can do for your clients, not in plain words but with numbers that are so very important for any organization. CRM Consulting is an integral part of our package, unlike many providers who provide sepis an integral part of our package, unlike many providers who provide separate consulting services. This is in line with our vision, which is to understand clients’ needs and offer them our services beyond their expectations.
Our solutions are based on state-of-the-art technology, imbibing the latest software techniques such as Software as a Service (SAAS), Mobile technology and Server Oriented Architecture (SOA). We cater to a wide range of industries, including healthcare, telecommunications, real estate, Information Technology, insurance, etc.